How to Connect Canny With Zepel
Canny is a widely-preferred medium used by customers to share their feedback and request new features.
But that’s not the only place you’re getting requests from, are you? You get feedback from other sources as well, such as Intercom and from your Internal team too!
To consolidate all the requests & feedback in one single place, you can connect Canny and other sources with Streams in Zepel. This allows you to group duplicate requests into one, prioritize, and align your squads with the prioritized outcomes.
Now, each time a new post is added in Canny, it’s automatically pushed to Streams in Zepel. From here, you can do two things:
Link the request to an already existing feature or item that your squad is working on.
Or delegate the request to a squad by creating a new feature or item.
Before you begin: Make sure you’re logged in to your Canny account and have Streams subscription enabled in your Zepel account.
Connecting Canny with Zepel
Head over to Canny’s
In the left sidebar, under
Integrationssection, click on
API & Webhooks.
Secret API Keyprovided by Canny.
Navigate to Zepel and click on the
Click on the
- A pop-up will appear with a list of sources available.
Cannyto connect it with Zepel.
Secret API Keyyou copied from Canny under
API Access Tokenin Zepel.
- Copy the secret Webhook URL that is generated for your account.
Head back to Canny settings.
Webhook URLyou copied from your Zepel account under
That’s it! Any time a new request or feedback gets added to your Canny account, it’ll automatically get added to Zepel Streams.
Tip: Use the available filters and sort options to view specific requests based on their source and status.